KEEPING HAPPY EMPLOYEES
Or is it Keeping Employees Happy?
There are so many expectations about how employees want and should be treated. Open communication is a key element toward meeting those expectations.
Voice of Customer, Net Promoter Score and general surveys can help identify needs and opportunities for improved employee experiences.
In addition, leveraging Customer Experience and User Experience analysis on the internal, employee experience, can help uncover roadblocks which lead to frustration and desertion.